December 21, 2017 12:27 pm Published byazestauser
If you are a manager, it is so important that you make time for regular one-to-ones. Even if your desks are 4 metres apart and you think you are totally in touch with where someone is, you still need to have regular one-to-ones. It’s a space you create where they know that it is about them as an individual and you will really listen to their hopes, dreams, fears and concerns. The depth of conversation that you need to have just won’t happen as you discuss mundane operational issues. So get those one-to-one’s scheduled in and follow the simple steps below to make it a worthwhile use of time for you both.
Step One – Focus on preparation
Get out your notes from the last one-to-one with the relevant person. See whether or not each of you have followed through on the commitments you made. Ask yourself some really good questions…
Book a place and time that you can focus and speak freely without being disturbed and if something comes up and you have to reschedule, always reschedule it right there and then rather than for some unspecified time in the future.
Step Two – Focus on them
This is their time. They should be doing most of the talking (at least 70% as a rule of theumb) and it should all be about them. Ask them some great questions like…
Step Three – Focus on updates and news
What can you share with them that will help them to feel that this has been a great use of their time? What can you let them know about, what can you give them specific feedback on?
Step Four – Focus on the future
Keeping your team members happy, productive and staying with your organisation is a lot about matching their needs with the right job. Maybe there are ways they can develop to be more effective in their role. Maybe their role can be adjusted to better suit them and enable them to bring new skills to work? Maybe there is a new role that can be created or that they can move on to. Ask them some questions about this…
Step Five – Focus on closing
Thank them for their time and openness. Ask them what you could have done differently to make this an even more useful one-to-one for them.
Read through the notes you have made and transfer things that need transferring to task lists, project plans, diaries and calendars. Follow through on commitments you’ve made and development actions you’ve decided on schedule the next one-to-one!